BRIDGING
DIGITAL DIVIDES
by
Dr Afzaal H.Seyal
Senior Lecturer, ITB
Honorary Fellow of PKBD
Information and Communication Technologies
(ICTs) have been expanding at a staggering rate over the last 10
years in our newly globalize world. The proliferation of the Internet
technologies in almost all the economies of the world has brought
radical changes in the usage of the Information Technology. The
Internet usage for e-mail and e-commerce has indeed revolutionized
the business and brought together all the communities of the world
to one global village. The Internet users population in 2001 was
445.9 million, the increase nearly 20% from the last year. It is
estimated that by 2004 there will be over 700 million worldwide
users. Similarly, the e-commerce business volume were 36 million
US$ in 1999 increasing every year at a momentous rate.
Besides all the promising lures and benefits,
the usage of technology, unfortunately, is not the same across
the globe, within the continents and economies and even within
communities. This has started a new debate of "Digital Divide"
in the emerging INFO ERA. Even before the information revolution,
humanity had too many more fundamental "divides" such
as literacy divide, gender divide, business as well as energy
divide. However, most of these divides are now merged with "digital
divide". It is important to emphasize that by addressing
the digital divide, we are not marginalizing other divides, but
rather appraising how riding the Information and Communication
Technologies (ICTs) wave can lead to more efficient production,
boost trade, revitalize governance and better deliver social services
including health information, and therefore lead to a general
improvement in the welfare of society and narrowing some of other
divides. In countries where citizens still struggle for reliable
social and economic infrastructure, bridging the digital divide
may seem like a lofty goal. However, ICT can serve as enabler,
therefore enabling governments and individual citizens to improve
quality of life of their citizens and to achieve sustained economic
growth.
The term "Digital Divide" from a normative
standpoint refers to unequal and disproportionate pace of development
in societies in having access to digital infrastructure and services.
Whereas, the US-based Digital Divide Network defines digital divide
as "the gap between those who can effectively use new information
and communication tools such as the Internet, and those who cannot".
The most basic of contemporary communication devices is the telephone.
Thus we can start to define the parameters of digital divide when
we learn that 30% of the world population has never made a telephone
call.70% of the world 's poor live in rural area where access
to ICTs, even to a telephone, is often scarce. So, precisely,
"Digital divide" is in one sense, a reflection of existing
broader socio-economic inequalities and can be characterized by
insufficient infrastructure, high cost of access, inappropriate
or weak policy regime, inefficiencies in the provision of telecommunication
networks and services, lack of locally created content, and uneven
ability to derive economic and social benefits from information-intensive
activities.
We believe that there is a digital divide across
the planet, across regions, within countries, within sectors,
between urban and rural areas, between neighborhoods and communities.
The researchers have studied several demographical
factors that have significantly affected the phenomenon of digital
divides across and within countries and have also raises number
of issues that needs to be resolved in bridging the digital divide.
These factors arises from the disparities in income, literacy,
education, gender, computer ownership and prior experiences, cultural
practices, lack of access to basic infrastructure such as electricity,
telecommunication and mass media due to the urban and rural areas.
Knowing that societal gap exists between the users
of information technology within various groups, the governments
and non-official programs comprising efforts by both the private
sector and civil society are aiming to bridge this divide and
reduce the disparities. At the same time, there is a virtually
unprecedented development criss-cross that is taking place. The
development criss-cross is a convergence and a clash, at one and
the same time of positive progressive trends with conflicual eruptions
of violence and breakdown. Unfortunately, this phenomenon has
been in existence but is now gaining a new momentum.
The issues of digital divide exist even in the
most advanced communities of the world. In
US, the senator Jesse Jackson calls it "classic apartheid".
To President Clinton, it's the digital divide, the alleged chasm
between the information haves and have-nots. During his last year
in the Oval Office, President Clinton approved a plan to give
free computers to poor Americans. He specifically called for US$2.38
billion in taxpayer money to finance 1000 community centers with
computers serving the adults of America who, otherwise, would
not have access to them. Major American corporations are giving
away computer technology to the digital have-nots. American Airlines
recently announced that it would hand a free computer to each
of its 112,000 workers. It is true to Delta Airlines' 72000 staffers.
Expanding Internet access in rural communities, President Clinton
during fiscal year 2001 budget included $25 million program at
the Departments of Commerce and Agriculture to accelerate private
sector deployment of broadband networks in under-served urban
and rural communities using grants and loan guarantees.
The problem of digital divide has also been considered
seriously among the various ASEAN nations. The ASEAN economies
have developed ASEAN vision 2020 to accelerate the development
of science and technology including information technology by
establishing a regional information technology network and centers
of excellence for dissemination of and easy access to data and
information. After this Hanoi Plan of Action was launched. Singapore
Premier was the brainchild of ASEAN Information Infrastructure
(AII). He proposes:
· To establish networks of science and technology centers
of excellence and academic institutions by 2001.
· To intensify research and development (R&D) in applications
of strategic and enabling technologies.
· Promote greater public and private sector collaboration
in science and technology, particularly in IT.
At their submit in Manila in 1999, Leaders of
ASEAN established the e-ASEAN Task force to focus on encouraging
and facilitating the growth of e-commerce and include prescriptive
measures to narrow the digital divide within the region. The Task
force approved that (1) there is a lack of clarity of purpose
and vision, (2) there are political, economic and technological
disparities in the region and (3) funding constraints are to be
resolved with the more support of the private sector.
The severe disparity in the use of IT exists in
the OIC (Organization of Islamic Countries) thus widening the
digital divide. In a recent 10th General Assembly of OIC Ministerial
Conference in Islamabad, Pakistan, the issue was given a priority
and OIC nations has seriously undertaken the phenomenon of digital
divide and recommended certain measurements to bridge the digital
divide. It is sad aspect that big digital gap exists among all
OIC countries. Unfortunately, not much empirical evidences were
gathered through primary research. There is indeed a strong need
to gather data from the various segments of the society that how
and how much of the Information Technology has been used by these
various segments such as; business, academics and other professionals.
This will further help in eliminating the regional and societal
disparity among these users groups. In addition, there is strong
urgency for the governments of the OIC s to develop a yardstick
to monitor the progress for bridging the gap.
It is however true for Brunei Darussalam who is
not only a member country for OIC but also hold a strong impact
in ASEAN and APEC forums. Similar to other countries of South
East Asia and of Pacific rim, the phenomenon of Digital Divide
exists and were given due attention in the past during last APEC
ministerial meetings and workgroups. However, very little has
been researched in this area, besides some academic research that
has addressed the prevailing problem of digital divides. There
is, as a matter of fact, a strong needs to develop a closer relationship
between public and private sector to minimize the gap to resolve
the challenges in digital divide.
As pointed earlier, the development criss-cross
is more pervasive in all developing nations and is more damaging
than digital divide. The challenge of digital divide requires
a comprehensive and multidimensional response. The response has
to be led by state, government and other decision-making bodies
that have vision, determination and resources. A short-term as
well long-term nation-wide program to be framed out to reduce
the gap otherwise all efforts to enhance and streamline the e-government,
e-learning, e-commerce and e-payment projects will be neutralized
due to prevailing digital divide.
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